Submit an inquiry with your event date, desired cake size, flavour, and design direction. Once the details have been finalized, you will receive a personalized quote.

Full payment is required to confirm your order and reserve the date. Quotes are valid for 48 hours. Your date is not secured until payment has been received.

Please inquire at least two weeks before your event. Friday through Sunday are the most requested dates, so earlier notice is recommended for weekend orders.

Weddings, corporate events, large orders, and custom flavour requests may require additional notice. Availability is not guaranteed until your order has been confirmed.

Orders requested with less than one week’s notice may be accepted depending on availability. A rush fee may apply.

Design options and flavours may be limited for short-notice orders

Minor changes may be accommodated if requested at least one week before pickup. Significant changes to the size, flavour, or design may affect the final price and are subject to availability.

Cancellations made within 24 hours of payment are eligible for a full refund.

For cancellations made more than seven days before the scheduled pickup or delivery date, 50% of the order total will be refunded. The remaining 50% is non-refundable and covers the date reserved for your order, planning, and any ingredients or materials purchased.

Orders cancelled within seven days of the scheduled pickup or delivery date are non-refundable.

Requests to reschedule must be made at least seven days in advance and are subject to availability. If the new date is available, your payment may be transferred to the rescheduled order. Changes requested within seven days cannot be guaranteed and may require an additional fee.

Pickup is preferred for most cakes and will be arranged for a scheduled date and time in Etobicoke.

Hand delivery within Toronto may be available starting at $50, subject to availability. Final delivery fees are based on distance, cake size, and setup requirements. Delivery outside Etobicoke may be available upon request.

Tiered or especially delicate cakes may require delivery.

Your cake should be placed on a flat, level surface, ideally in the footwell or trunk of an air-conditioned vehicle with a non-slip mat underneath the box. Do not place the cake on a seat or allow anyone to hold it during the drive.

Drive carefully, avoid sudden stops and sharp turns, and take the cake directly to a refrigerator. Please inform us in advance if your travel time will exceed one hour.

Once the cake has been picked up, Jonah Bakehouse is not responsible for damage caused during transportation, handling, or storage.

Third-party pickup services are not recommended because cakes are delicate and require careful handling. If you choose to arrange a courier or rideshare, responsibility for the cake transfers to the client once it has been collected.

Dietary accommodations may be available depending on the requested flavour and design. Please include any dietary requirements in your inquiry.

Our kitchen handles wheat, dairy, eggs, soy, peanuts, tree nuts, and other common allergens. Separate allergen-free equipment is not used, so we cannot guarantee that any cake will be completely free from allergens or cross-contact.

Yes. Flavours and fillings from the current menu can be combined when the pairing works well.

Flavours outside the menu may be considered depending on the request and notice provided. Recipe development, specialty ingredients, or customized fillings may require an additional fee.

Inspiration images are welcome and help communicate your preferred colours, mood, and design direction. However, another artist’s work will not be copied exactly.

Each Jonah cake is designed individually, and creative freedom is encouraged so the final cake feels unique to your celebration and true to Jonah’s developing artistic style.

Unless specifically stated otherwise, fresh flowers are decorative and must be completely removed before cutting and serving the cake.

Flower stems are prepared and protected before being placed on the cake, but the flowers themselves should not be consumed.

Keep your cake refrigerated until approximately 30–60 minutes before serving. Cakes containing mascarpone cream, fresh fruit, curd, or other perishable fillings should not be left at room temperature for extended periods.

For the best flavour and texture, enjoy your cake within two days. Leftover slices should be kept covered and refrigerated.

Serving counts are estimates and depend on how the cake is sliced. Please choose your cake size based on the number of guests you expect and let us know if you would like guidance.

Yes. Please inquire about weddings, corporate commissions, and celebrations serving more than 45 guests.

Tiered cakes, coordinating slab cakes, delivery, and on-site setup may be available depending on the event requirements. These orders are quoted individually.